Conversation intelligence · for call center & CX ops
Every call contains signals your team cannot see.
Customer intent. Objections. Emotion. Agent behavior. Missed opportunities. Call DNA maps them — then turns what it finds into training that changes the next call.
Illustrative Call DNA map — explore the full interactive experience in the lab.
Illustrative HUD · sample pest-control inbound
Competency scoring · sample call
Low scores become the training plan's targets.
Most AI tells you what's wrong, then stops. We don't.
- 01
A call comes in
A full call enters as evidence. What the customer wanted, what the agent did, and how it felt — all in one stream.
- 02
The signals surface
The transcript is broken into small pieces of evidence, linked across behavior, intent, emotion, and outcome.
- 03
The call gets mapped
One call becomes a connected map: why the opportunity was lost, and which gaps the evidence actually supports.
- 04
Training gets designed
What we found becomes expert-designed learning — practice, manager coaching, and a plan to check it worked.
- 05
The loop closes
Before training → after training. See whether the scores you already track actually moved.
Insight is only useful when behavior changes.
Every piece of training is shaped by PhD-level learning experts — not churned out by a content machine. Learn, practice, reinforce, measure.
- 01Evidence mapped
- 02Objective designed
- 03Microlearning built
- 04Practice activated
- 05Managers reinforce
- 06Behavior re-measured
Illustrative demo results · sample cohort
- Booking rate31%0%
- Price objection recovery22%0%
- Next step set54%0%
Turn every call into a better next call.
Read the calls, design the training, help roll it out, and measure the change — one connected loop.
The report isn't the finish line.
Call DNA and the Learning Engine give you a training plan you can stand behind. Our education pros — professors and course designers — can take that plan and build the materials: modules, practice scenarios, and assessments that match the skills your QA team already scores.
That work is built on real call-center experience — sales, call QA, and lead gen — and an instructional team with advanced degrees in learning design and decades of practice between them.
Bring a real training request.
Leave with a finished report.
Book a 30-minute call. We'll run your request through the engine live — watch it find the problem, design the plan, and check the quality — and you'll leave with the report in hand.