See how a request becomes a report.
Follow a training request from the first question to the finished report — including the step where it tells you if training won't fix the problem.
- 01
Understand the problem
A guided intake captures the role, the goal, the evidence, and the limits. The whole problem, not a topic.
- 02
Find the real gap
Training, process, tools, or staffing. The report says which — before anything gets designed.
- 03
Design with evidence
Proven learning science and quotes from your own documents, section by section.
- 04
Check the quality
Every report is scored against a quality bar and fixed before you see it.
Start with the whole problem, not a topic.
The intake asks about the role, the business goal, what you're seeing on the ground, what might be getting in people's way, and how much is at stake. Short on time? Paste a rough description and the form drafts itself — you review and correct it. About two minutes either way.
- Role family
- Frontline support · developing
- Gap evidence
- CSAT down 11 pts on escalations
- Risk type
- Customer impact
- Constraint
- 4 × 60 min, blended
It tells you when training isn't the answer.
Before it designs anything, it works out what kind of problem you actually have: training, process, tools, staffing, or a mix. The report says how likely training is to help and lists what's standing in the way — so you never spend a build budget on a problem a course can't fix.
Training alone is unlikely to close this gap. Resolve the blockers below first.
- Non-training blocker: Escalation policy contradicts the QA rubric
- Non-training blocker: Agents lack authority to issue refunds
Proven learning science, with the reasoning written down.
Gagné's Nine Events, Merrill's First Principles, ARCS, Cognitive Load Theory, Kirkpatrick: the frameworks you were trained on. The engine picks the ones that fit your problem and writes down why each one applies and where it shapes the report. Every design choice has a reason you can point to.
Built from your documents, with sources you can check.
Upload policies, handbooks, product docs, and past training to your Knowledge Base. Every run reads them (plus optional web research for extra context) and marks its sources right in the text as [company-N] and [web-N]. Every recommendation traces back to your reality.
Agents should follow the four-step LEAP de-escalation sequence defined in the Escalation SOP[company-2]before offering remediation, consistent with published guidance on emotional labor in service roles[web-1].
A complete report, not a wall of text.
Twelve-plus clearly organized sections, from the design brief to a step-by-step roadmap — with modules built for the actual role, and a matrix showing that every learning goal has a matching assessment. Every section is editable, and the PDF carries your logo, colors, and disclaimer.
- 01Training Overview
- 02Design Brief & Feasibility
- 03Learner Profile
- 04Module Sequence
- 05Per-Module Objectives
- 06Activities & Assessments
- 07Alignment Matrix
- 08Delivery Recommendations
- 09Facilitator Checklists
- 10Implementation Checklist
- 11Training Roadmap
- 12Appendix & Citations
Checked before it reaches you.
Every report is scored 0–100 against a fixed checklist — does the plan match the problem, do the goals match the tests — and weak spots are repaired automatically before delivery. In managed mode, a 90-point bar plus a human review stands between the engine and your stakeholders. The score is printed on the report.
- Plan matches the diagnosis
- Every goal has an assessment
- Modules cover the stated gaps
A platform around the plan.
Learning Curator
Attach external courses and resources to each step of the recommended roadmap.
Stay Skilled
Learning activities and assessments that follow the plan.
Knowledge Base
Your uploaded company sources, organized and reused across every run.
Saved Training
A library of past assessments with folders and reusable templates.
Roles & isolation
Admin, Supervisor, and User roles with company-scoped data isolation.
Bring a real training request.
Leave with a finished report.
Book a 30-minute call. We'll run your request through the engine live — watch it find the problem, design the plan, and check the quality — and you'll leave with the report in hand.